Safford Coronavirus (COVID-19) Statement
Update March 27, 2020:
Effective today March 27, 2020 our service and parts department will be opening at 7am. We again ask that you please call or use our online scheduler to make appointments for your service needs. And we ask that you do not plan on waiting for your vehicle while we work on it. We will work with you to find transportation if needed. We have the technology to to video chats and shares, as well as text messaging so that communication can be as easy as possible. Thank you again and if you have any questions please let me know.
Update March 24, 2020:
Our sales and service departments are essential parts of our communities. Based on the latest recommendations, we will be changing our hours effective March 24th. We ask that you help us adhere to “Social Distancing” recommendations while you are in the store. We also are asking that no more than 10 customers enter the facility at any time. Thank you for your continued patronage.
Effective March 24, 2020 our sales department will be open 9am – 6pm, Monday through Saturday, and regular hours on Sundays.
Our service departments will continue to open at their normally scheduled times, and close at 7pm Monday through Friday. And will operate at normal hours on Saturday.
If you would like to make an appointment for service, or need assistance with your vehicle, please call us.
Original Post March 19, 2020:
The situation surrounding the Coronavirus (COVID-19) is continuing to evolve. We’ve been monitoring federal, state and local authorities, and gathering best practices from other organizations. The safety of our teammates and valued customers is our number one priority. We have established processes for hourly cleanings of our facilities, as well as precautionary measures in departments that require person to person interaction.
What we are doing:
• Employees are sanitizing frequently used doors, desks, seating, tables etc. on an hourly basis
• Every employee who handles customer vehicles (service lane, porters, techs pulling vehicles into a bay, etc.) is wearing gloves
• Person to Person contact has been suspended. i.e Handshaking
• We will continue daily assessments of the situation and will ensure you and update you with modifications to this temporary plan.
In the meantime, we realize that your vehicle may need repairs or regularly scheduled maintenance. We are offering a concierge service within 10 miles of the store. If your vehicle is in need of repair or is due for service, we will pick up your vehicle do the service and return it back to you. If you are planning to drop off your vehicle for service, we kindly ask that you do not wait for it. We will work with you to shuttle you home or acquire a rental vehicle.
If you are looking to replace or purchase a new or pre-owned vehicle, we will help you complete the transaction online. We have the technology to do your financing, trade appraisals, and vehicle demonstrations all via the internet. When you’re ready you can come in for final test drive and paperwork completion, or we can arrange to bring the vehicle and paperwork to you.
If you have any questions or concerns please don’t hesitate to reach out to us directly, we are always happy to help.